Terms of Service
At Viventis, our mission is to support individuals and organizations in awakening their full potential through innovative solutions and dedicated guidance. This Terms of Service outlines the principles and conditions that govern the use of our services and online platforms, reflecting our commitment to transparency and integrity.
By accessing our website or engaging with our services, users agree to adhere to all applicable laws and regulations. Viventis reserves the right to modify these terms at any time, with updates posted on this page. Continued use signifies acceptance of the revised terms.
Our platform may include educational content, tools, and resources designed to foster growth and development. We strive to provide accurate and helpful information, but we do not warrant its absolute correctness or applicability to every individual situation.
Intellectual Property Rights
All content, logos, and trademarks associated with Viventis are protected under intellectual property laws. Users may not reproduce, distribute, or modify any proprietary material without explicit permission.
Limitation of Liability
Viventis and its affiliates shall not be held liable for any damages arising from the use or inability to use our services. We do not endorse third-party content or external links, and users acknowledge that interactions outside our platform are at their own risk.
Privacy and Data Handling
We are committed to respecting your privacy. Our data practices are detailed in our Privacy Policy, which explains how we collect, process, and protect personal information. Contact us at finance@viventistop.com for any privacy-related inquiries.
Account Responsibilities
If you create an account with Viventis, you are responsible for maintaining the confidentiality of your login credentials. Any activity conducted under your account is deemed to be your responsibility.
We may suspend or terminate accounts that violate these terms or engage in disruptive behavior, to preserve a positive environment for all users.
Applicable Law and Jurisdiction
These Terms of Service are governed by Swiss law. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts located in Luzern, Switzerland.
For support or questions regarding these terms, contact our office at Zürichstrasse 33, 6004 Luzern, Switzerland, or call +41 41 552 90 90.
We believe in awakening potential through responsible and ethical engagement. Users are encouraged to review this document periodically to stay informed about our standards and expectations.
Viventis is dedicated to fostering growth and enlightenment. Our policies are designed to support a respectful, innovative, and transparent environment for all stakeholders.
Email: finance@viventistop.com
Phone: +41 41 552 90 90
Address: Zürichstrasse 33, 6004 Luzern, Switzerland
Terms of return
At Viventis, we believe in fostering transparency and mutual respect when it comes to our return policies. Customers are encouraged to review our terms carefully before initiating any return process. Our approach is rooted in providing a straightforward, accessible framework that supports your needs while maintaining our standards of excellence.
Returns are accepted within 30 days of receipt, provided that the product is in its original condition and packaging. We request that you keep proof of purchase to facilitate the process. Our team is dedicated to assisting you throughout each step, ensuring a smooth experience aligned with our core value of awakening potential.
To begin a return, please contact our support team via email at finance@viventistop.com or call us at +41 41 552 90 90. We recommend providing your order details and reason for return to facilitate prompt processing. Once your request is received, we will guide you through the necessary steps and provide a return authorization if applicable.
Returned items should be shipped to our designated address: Zürichstrasse 33, 6004 Luzern, Switzerland. For your protection, we advise using a trackable courier service. We reserve the right to inspect returned goods to verify their condition before processing refunds or exchanges.
All returns must be initiated within the specified timeframe and adhere to our condition requirements. Items that are damaged, altered, or missing original packaging may not qualify for a return. We reserve the right to refuse returns that do not meet these criteria.
Personalized or custom items are generally excluded from our return policy unless they are defective upon arrival. We recommend reviewing each product’s specific terms prior to purchase to clarify eligibility.
Once a returned item is received and inspected, we aim to process refunds or replacements within 14 business days. Refunds are issued via the original payment method, barring any exceptional circumstances. Replacement options are subject to stock availability and product condition.
Customers will be notified at each step of the process. We recommend keeping proof of shipment until the return is fully resolved to avoid delays.
For further assistance, our customer support team is available to support your inquiries related to return procedures or policy clarifications. Contact us at:
Viventis remains committed to supporting your journey of awakening potential through clear, respectful, and transparent return policies. We invite you to reach out with any questions or clarifications.